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Our furniture items are designed and manufactured to ensure the highest standards of quality and performance, and all come with a 2 year limited warranty against defects due to faulty materials or workmanship. Conditions apply and full details of our product warranty can be found here.
Our homeware items that we source from Australian wholesalers carry the supplier’s 1 year manufacturer warranty.
If you have any problems at all with an item that you’ve purchased from us, please send an email to firstname.lastname@example.org and we’ll take care of it for you.
If after receiving an item you realise it's not what you were after, or you’ve just changed your mind, we offer a 14 Day Money Back Guarantee that allows you to return it to us for a full refund for the purchase price (excluding shipping). Keep in mind that the item must be brand new, unused and with its original packaging intact. You must also bear the cost of the return freight as this will not be reimbursed.
Please note that if you used a promotional voucher when you purchased the item, this may affect your refund amount. If the promotional voucher required a minimum spend, and returning the item causes the total order value to fall below this amount, the promotion will no longer apply. The remaining items in that order will be valued at their full price again, and your refund for the returned item will be the total cost of your order, less shipping, less the full price of the remaining items that you keep.