Sending beautiful homewares and furniture all over the country
Shipping will vary depending on the dimensions of the product you’re interested in, and where you are having it sent. On each product page you will find a shipping calculator which you can use to generate a shipping estimate for that product, based on the postcode that you enter and the quantity you select. The final shipping charge for your whole order will be shown at checkout after you’ve entered your full delivery address, so you can see this amount before you proceed to payment.
For orders with multiple items, you may notice that the total shipping amount will sometimes be less than the combined shipping charges for all the items in your order. This is because our warehouse staff are masters of Tetris and we can sometimes send items together, resulting in a reduced shipping total.
We deliver our products by courier to ensure that your package will arrive safe and sound. Because of this, there needs to be a person present at your specified delivery address during standard business hours to receive and sign for the goods. If there generally isn’t someone at your home during business hours, you may want to have your order delivered to a workplace, a neighbour or a friend’s house instead.
Alternatively, at the time of placing your order, you can give permission for the courier to leave the package at your front door, side gate, back porch etc… if no one is home at the time of delivery. Please do not list a PO Box, as couriers can only deliver to a physical address.
If the address is unattended at the time of delivery the courier will simply leave a note card which you can use to either arrange a pick-up from their closest depot, or organise a redelivery of the item (charges may apply and are paid directly to the courier company).
INSTRUCTIONS FOR COURIER REGARDING DELIVERY DATE/TIME OR PHONE CALL BEFOREHAND
Unfortunately we're not able to give the couriers a specific date or time to deliver the package - it can be anytime between 9am and 5pm, Monday to Friday, which is why we ask for an address that's always occupied during business hours.
If you do need your item delivered on a certain day or during a certain week, please put this in the comments section at the time of placing your order, and we will try to accommodate by timing the date of dispatch and also by leaving instructions with the courier – no promises, but we’ll do our best!
We can certainly leave a note for the courier to call you prior to delivery, however since it's not a service that they provide, there's no guarantee that they'll actually do this - it will come down to the individual driver and whether or not they are happy to use their personal mobile phone to call you beforehand.
We aim to dispatch all items within 3 business days of an order being placed, and delivery itself should take anywhere between 1 – 6 business days depending on where you are having it sent. Once dispatched, you’ll receive an email with a tracking number so that you can track the whereabouts of your parcel online via our courier company’s website.
As a guide, shipping times to Australian metro cities are generally as follows:
- Metro Melbourne, Sydney and Adelaide: 1 – 2 business days
- Metro Brisbane and Canberra: 2 – 3 business days
- Metro Hobart: 2 – 4 business days
- Metro Perth: 5 – 6 business days
Please note that the above timeframes are our courier’s estimates only, and delivery times may vary during busy periods. Deliveries to areas outside of these metro cities will take longer than what is listed above.
DAMAGE DURING TRANSIT
We thoroughly check every item before it is dispatched to ensure it leaves our warehouse in tip top condition, but in the unlikely event that your order is damaged in transit, please notify us within 48 hours of receiving it. We’ll need you to send through photos of the item and its packaging, and once we’ve assessed the damage, we will organise to either repair or replace the product for you as soon as we can.
In some instances it may not be viable for us to send a replacement and we may need to issue a full refund upon return of the damaged item instead. In this case, we would bear the delivery charges associated with having the damaged unit returned to us.
Unfortunately, transit insurance claims made after 48 hours of receiving your order will not be accepted so we strongly recommend that you open up and check your item as soon as you’ve received it.
PICK UP FROM WAREHOUSE
You are most welcome to pick up your order from our warehouse in Sunshine West, VIC and save on shipping costs. Just select this as the shipping method when you go through the checkout, and once your order has been prepared, we’ll be in touch with you to organise a date and time for you to come by and collect it.